Automation that doesn't break quietly.
Most automation consultants build it and move on. We run your automations the way large organizations run critical systems: monitored, documented, and fixed before you notice. And we put guarantees behind it.
The expensive failures are the quiet ones.
A crash is obvious. The costly problems make no noise: a form that stops feeding your CRM, a reminder that silently stops sending, a field renamed in a software update.
The usual setup
- Built once, then nobody's watching
- Errors go to an inbox no one reads, or nowhere
- Runs that never happen raise no error at all
- You find out from a customer, weeks later
Our standard
- Error alerts on every workflow, in plain English, within minutes
- Missed-run checks that notice when something should have run and didn't
- Data checks that fit your business, like "no new leads in 48 weekday hours"
- A pause switch and a runbook your team can use without us
Detected. Told. Fixed. Explained.
Detected
Automated monitoring, around the clock: failed runs within 60 minutes, missed runs within 2 hours of their window.
You're told
You and we get a plain-English alert explaining what's affected and whether to pause.
Fixed
We repair it in our service windows. Critical issues are acknowledged within 1 business hour on Essentials and above.
Explained
Root cause and prevention appear in your monthly health report.
Monitoring is automated and runs 24/7. People respond during our service windows: Monday–Friday, 9 am–5 pm ET, with evening and Saturday appointments on request. We don't promise nothing will ever fail. We promise you'll know when it does.
Three promises, in writing
No-Silent-Failure Guarantee
If an automation on your Care plan fails and our monitoring doesn't alert you within the detection window, we fix it at no charge and credit that month's Care fee.
Covers the checks listed in your Monitoring Specification. Excludes paused workflows, changes made outside our process, and out-of-date alert contacts. One credit per plan per month. Full terms are in your agreement.
Monthly Health Report
By the 5th service day: runs and success rate, issues caught and how fast, fixes and root causes, vendor changes, a monthly alert self-test, and estimated hours saved.
Care and Partner plans. Monitor plans receive a one-page summary.
Walk-Away Handoff
Everything runs in your accounts, fully documented. If you move on, you get an updated runbook, confirmed ownership, our access removed, a deletion certificate, and up to one hour briefing your next provider, free.
Every engagement, with your account in good standing.
What a monthly health report looks like
Excerpt from a sample report for "Ridgeline Home Services," an invented company. This isn't a real client or result.
September: Healthy
One issue was caught and fixed before it affected any customer.
| Workflow | Runs | Success | Checks | Est. hours saved |
|---|---|---|---|---|
| Web-form lead → CRM + reply + alert | 212 | 100% | Error · heartbeat · lead-volume check | 14.1 |
| Quote follow-up reminders | 96 | 100% | Error · daily heartbeat | 4.8 |
| Job complete → invoice → review request | 141 | 97.9% | Error · invoice-count check | 11.5 |
| Weekly KPI summary email | 4 | 100% | Weekly heartbeat | 0.6 |
| Hourly CRM duplicate sweep | 720 | 100% | Hourly heartbeat | 0.0 |
Issue #1: caught in 4 minutes, fixed the same business day
What happened: 3 invoices failed to create after the accounting software renamed a required field. Alerted: 4 minutes later, to the office manager and to us. Acknowledged and fixed: the same business day, in our service window. Invoices were re-sent with no duplicates. Prevention: added a weekly check that flags software changes before they break a run. Customer impact: none.
Hours saved = successful runs × the agreed minutes each run saves. It's an estimate, not a timesheet. The full sample report and a sample runbook are available on request.
Built like infrastructure. Priced for business.
Our approach is built around the discipline large organizations use for critical systems: monitoring, documented recovery steps, and fixing problems before users notice.
Most businesses rarely get that discipline, because it's usually priced for enterprises. We built our services around it: every build includes monitoring, every Care plan includes the guarantee and the report, and every engagement ends with a clean handoff.
See the Care plansHas a tool ever quietly stopped working on you?
Tell us about it on a free 30-minute call. We'll show you how we'd catch it next time.